Services
At Mill Steel, you have a whole company behind you
The Best Team In The Industry
We do absolutely everything possible to ensure you get excellent service to make your job easier. At Mill Steel, you have a whole company behind you. From a dedicated inside sales representative to our partner team—we’ve got your back. Our team is guided by one clear vision: to provide the absolute best in customer service.
RAPID RESPONSE
We understand Urgency.
Our dedicated Rapid Response team guarantees a response to any material inquiry within five minutes. We plan for your emergency situations — setting aside time in our production schedules to make your needs a priority. Most of our shipments are within 48-hours or less, and many ship the same day!
No-Headache Start-Up
We get it right.
Disruption–free startups are critical for your business. That’s why our No–Headache Start–Up team takes a comprehensive approach to understanding your needs. Management from our customer service, metallurgical, operations, and logistics teams visit your facility to learn your processes. We develop a customized plan to keep your business moving without skipping a beat.
Technical Support
We want to help.
Need fast, accurate answers to your toughest questions about engineering specifications, steel physical properties, defects and more? Just email our experts at: quicktechinfo@millsteel.com. Our team of experienced metallurgists is readily available to help answer any questions and ensure you get what you need quickly. They can be deployed at a moment’s notice to save you time and money, or to pinpoint the best product for your requirements.
Keys to Our Success
Communication
Staying on the same page to respond to your needs.
Continuous Improvement
Keeping our team current on emerging trends.
COLLABORATION
Generating new ideas daily for creative problem solving.